A password hint helps you remember your password. Enter a password that you can remember (such as test) in the Password and Verify fields.An account name is generated automatically. Enter a full name for the account (for example, type test).Click the plus sign near the lower-left corner of the window and choose a type of account from the New Account pop-up menu.Click the padlock icon and enter your administrator name and password.From the Apple menu, choose System Preferences. Click Users & Groups.Create a different account, log in to the new account, and then launch Adobe Captivate. Log out of the current user account and then log back in using a new Administrator account. Log in and log out of current user account Double-click the file CleanPreferencesMac.Navigate to the folder where Captivate is installed on your computer (The default location is typically Applications > Adobe Captivate 2019).Double-click the file CleanPreferencesWin.bat.Navigate to the folder where Captivate is installed on your computer (The default location is typically C:\Program Files\Adobe\Adobe Captivate 2019 圆4).On your Windows desktop/laptop, right-click AdobeCaptivate.exe and select Run as administrator. On the toolbar, click Help > Check for Updates. ![]() ![]() ![]() If you are using Adobe Captivate, and Captivate crashes or behaves unexpectedly on starting the product or even while working on a particular workflow, perform one of these:
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